Clancy Plant has been awarded membership to the British Vehicle Rental and Leasing Association (BVRLA). This UK trade body is for companies engaged in the rental, leasing and fleet management of cars and commercial vehicles for both consumers and corporate users.
BVRLA members operate in a sector that employs around 54,000 people and supports a further 317,000 jobs across the wise automotive industry in the UK. These members manage a combined fleet of around 4.7 million cars, vans and trucks and purchase around 80% of UK-manufactured vehicles sold in the country. In total, through its direct operations, the vehicles it purchases and its activities in dealerships and the used car market, the vehicle rental and leasing industry contributes an estimated £24.9bn to the UK economy.
The BVRLA lobbies at the heart of government in the UK and EU to ensure that regulation and legislation affecting its members is fair and doesn’t stifle competition. The body also works with public sector agencies, industry associations and key business influencers on key road transport, taxation and finance-related issues.
As a member of this trade body, Clancy Plant has demonstrated its commitment to adhere to the BVRLA Code of Conduct that promotes the highest levels of professionalism and integrity.
As Clancy Plant, we agree to abide by the following principles with this accreditation:
- To provide clear pricing for all products and services sold via any sales channel, printed or digital, which promotes a member’s products.
- Not to misrepresent any information about their products or services.
- To behave at all times with integrity and ensure that any agents working on their behalf also follow the standards set out in this code of conduct.
- To understand and comply with all rules and regulations relating to the service or product provided.
- To provide customers with the advice they need to make an informed choice.
- To operate from an established place of business that is maintained to a professional standard.
- Not to use any advertising material containing misleading or inaccurate statements.
- To comply with the codes and standards set by the regulators.
- To display the BVRLA logo at their premises, on their company stationery and in their sales channels.
- To provide safe and roadworthy vehicles and equipment, which, as a minimum, will be maintained in accordance with the law and manufacturers’ servicing guidance.
- To ensure that employees are adequately trained to a standard at least as high as that provided by the BVRLA’s accredited training programmes.
- To resolve customer complaints according to the standards set out in this code of conduct.